Customer Service


All pieces are made-to-order and will be on your hand looking pretty within 7-10 days of purchase! 

Please note that each ring, necklace, and earring is custom made for you and to insure the quality of your purchase, will be hand-made within a 5-7 day period and shipped the following day.
Contact to inquire about rush-shipping or to set a specific receiving date if the occasion arises.
Domestic Shipping:  $8.50 (3-5 Business Days)


Sadie Jo Jewelry Co. will accept, for return or exchange, jewelry items that are in new condition, unworn by customer, and free of damage or scratches.

Please note that any custom order or discounted item more than 40% is FINAL SALE and cannot be refunded.

For a full refund or exchange, mail out item within 15 days of purchase. 

Please note that all return shipping costs are the customer's responsibility. We recommend insuring your return package, and choosing a method with tracking information. 

All purchases are covered under our Repair Warranty if in the unfortunate event your item is damaged. Please refer to the Repair Warranty Policies for further detail.

Please contact with any other questions about your order.